PURPOSE AND SCOPE OF APPLICATION
The www.alhior.com Website is operated by ALHIOR Group, comprised of SAS ALHIOR and its subsidiaries.
The present General Conditions of Internet Sales shall apply to all bookings made by any person reserving over the www.alhior.com Website, subject to the special conditions applied to certain rates and with the exception of group bookings exceeding a total of 10 rooms, this being valid for all hotels of the Group found on said Website. All bookings made on the www.alhior.com Website assumes prior consultation and acceptance by the user of the present General Conditions of Sale.
The client declares the booking to be for his/her own personal needs. As a consequence, his/her right of use shall remain strictly personal and may not be transferred. The rates displayed on the www.alhior.com website are non commissionnable.
The Group may not be held responsible for any external links found on www.alhior.com and leading to other Websites.
ROOM RATES
Unless otherwise indicated, the rates on the present website are systematically displayed in Euro, VAT included, per room and per night, for a determined number of persons per room on a chosen date.
Unless otherwise stated, these rates do not include extra services (i.e. breakfast, half-board accommodation, car park, etc.).
Tourist tax, particular to each town and paid directly to the hotel, is not included in the prices indicated; please enquire to the hotel concerned.
BOOKING CONFIRMATION
Bookings via Internet shall generate an automatic e-mail booking confirmation message, indicating all elements of the reservation.
Failure to receive such confirmation, please contact the Booking Department by clicking on the Contact Us link or by directly checking with the hotel concerned.
BOOKING, CANCELLATION AND MODIFICATION
OF A RESERVATION BY THE CLIENT
Unless otherwise stated in the special conditions presented hereunder and applying to certain rates, bookings may be cancelled or modified by the client, exclusively through the Website, up to 4 p.m. on the planned day of arrival.
All reservations made on the website alhior.com are not transferable and can not be resold to a third party or through a website.
The hotel will bill the first night of stay to the client having reserved:
- should the former not have checked in on the planned date without having cancelled before 4 p.m.,
- should the former cancel his/her booking after 4 p.m.,
- should the former check out of the hotel on the same day as arrival.
Bookings become effective as of 3 p.m. on the day of the client’s arrival and terminate at 11 a.m. on the day of departure.
Bookings become valid after registering the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client having reserved) and the name appearing on the card.
Any claim after registering a booking should be addressed to the Booking Department, or directly to the hotel concerned, within 24 hours following the date of reservation.
CANCELLATION AND MODIFICATION OF A RESERVATION BY THE HOTEL
Should, at the time of arrival of the client having reserved, no rooms be available at the hotel, or there be a occurrence of force majeure, the hotel reserves the right to organize accommodation in another establishment under the best possible conditions. In such a case, any costs incurred due to said transfer shall remain at the expense of the hotel, the affected client being unable to claim compensation of any kind, whatever the grounds.
The hotel may be released of its obligations, or may suspend execution thereof, should it be unable to fulfil the latter due to an event occurring independently of its will, beyond its control or to force majeure, notably complete or partial destruction of the hotel, strikes, catastrophes, fires, internal or external technical incidents and, as a general manner, any event not enabling the proper fulfilment of its service.
GUARANTEE AND PAYMENT OF STAY
At the time of booking, the person reserving shall transmit his/her bank details as means of guarantee, except in the case of special rates or special offers, such as otherwise stated in the special conditions of these hotel rates (please refer to the “Special Conditions for Internet Hotel Rates on www.alhior.com” on page 5).
Hotel stays, together with any extras, should be paid to the hotel prior to departure, except in the case of rates subject to special conditions (please refer to the “Special Conditions for Internet Hotel Rates on www.alhior.com” on page 5). Moreover, the client shall remain liable for all exchange rate fees when paying in a currency other than that of his/her country of residence.
PERSONAL DATA PROTECTION
The ALHIOR Group has called upon “Roomcloud” to handle the online booking process. In this context, a confidentiality agreement has been signed between Alhior and “Roomcloud” in order to ensure the privacy of data transmitted via the booking process.
The information requested to the client at the time of booking is required by Alhior Hotels for the purposes of registering and confirming the reservation.
Unless otherwise opposed by the person reserving, Alhior Hotels may, subsequent to the client’s stay, use his/her e-mail address to dispatch the hotel’s Newsletter, notification of special offers, or even an invitation to fill out the online customer satisfaction survey in relation to his/her stay.
Pursuant to French Law no. 78-17 dated 6 January 1978, pertaining to information technology, files and civil liberties (comparable to the “Data Protection Act”), this Website, as well as the generation of automated personal data processing through this Website, have been duly declared with the CNIL [“Commission Nationale de l’Informatique et des Libertés” – French Data Protection Authority] (Declaration number …). The user of this Website is notably informed that all information transmitted when filling out the online forms is necessary for the purpose of responding to the former’s request, for the sole use of Alhior Hotels responsible for processing, in the context of its administrative and marketing policy.
Pursuant to Article 34 of the French Information Technology and Civil Liberties Law [Loi Informatique et Libertés], the user has a right of access, of modification, of rectification and of withdrawal with regard to any data referring to him/her personally.
In order to exercise such right, please contact: Alhior Hotels, Oxydium concept, 190 rue Marcelle Isoard, 13090 Aix en Provence, France – Phone: +33 (0)4 84 49 05 77 – Fax: +33 (0) 4 42 60 78 10
Sharing and international transfers: we can share your personal data within the ALHIOR Group or with a third party (such as commercial partners and/or service provider) for the purposes set out in this Privacy Policy. We will take the appropriate steps to ensure transfer and sharing security.
COOKIES FOR THE STORAGE OF DATA WITH REGARD TO THE BROWSING HABITS OF VISITORS
We wish to implant a cookie inside your computer. This device stores information on a user’s habits when browsing on our Website (i.e. the pages consulted, the date and time of consultation, etc.). Such information may be read at the time of a user’s next visit.
Such data is stored indefinitely inside your computer. This cookie, however, does not enable us to identify you.
You may oppose the automatic saving of cookies on your computer by parametering your navigator as follows:
For “Mozilla Firefox”:
– Choose the “Tools” menu, then “Options”
– Click on the “Privacy” icon
– Read the instructions and select the options that you find appropriate
For “Microsoft Internet Explorer”:
– Choose the “Tools” menu, then “Internet Options”
– Click on the “Privacy” thumbnail
– Select the desired setting level by way of the cursor.
For “Opera”:
– Choose the “Tools” menu, then “Preferences”
– Click on the “Advanced” thumbnail, then locate the “Cookies” section
– Click on the “Manage Cookies” link
– Select the cookies that you wish to delete
RATES CONDITIONS
The present Conditions of Sale are complimentary to the above General Conditions of Sale. We recall that the Internet rates displayed on the www.alhior.com Website do not give right to commission.
1. UNRESTRICTED RATES
RACK RATES
Bookings under this rate category may be cancelled or modified by the client at no extra charge, exclusively through the Website (link to cancel or modify a booking), up until 4 p.m. on the planned day of arrival.
The hotel will bill the first night of stay to the client having reserved:
- should the former not have checked in on the planned date without having cancelled before 4 p.m.
- should the former cancel his/her booking after 4 p.m.
- should the former check out of the hotel on the same day as arrival.
Bookings are confirmed after registering, as means of guarantee, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client having reserved) and the name appearing on the card.
BEST RATES – change or cancellation possible up until 4 p.m. on the day of arrival
Bookings made under this rate category may be cancelled or modified by the client at no extra charge, exclusively through the Website (link to cancel or modify a booking), up until 4 p.m. on the planned day of arrival.
The hotel will bill the first night of stay to the client having reserved:
- should the former not have checked in on the planned date without having cancelled before 4 p.m.
- should the former cancel his/her booking after 4 p.m.
- should the former check out of the hotel on the same day as arrival.
Bookings are confirmed after registering, as means of guarantee, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.
2. RESTRICTED RATES
EARLY BOOKING AHEAD – no change or cancellation possible
The “Early Booking Ahead” rates are restricted rates. Once your booking is confirmed, the hotel reserves the right to debit your bank card for the full amount of your stay.
Once the booking is confirmed, these rates may be neither modified, exchanged or refunded.
The booking may not be cancelled or modified by the client for whatever reason. The entire stay will be billed to the client having reserved, even if the room remains vacant throughout.
Bookings are confirmed after registering, as means of payment, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.
NON CANCELLABLE AND NON MODIFIABLE RATES
The rates “no change or cancellation possible” are restricted rates. Once your booking is confirmed, the hotel reserves the right to debit your bank card for the full amount of your stay.
Once the booking is confirmed, these rates may be neither modified, exchanged or refunded.
The booking may not be cancelled or modified by the client for whatever reason. The entire stay will be billed to the client having reserved, even if the room remains vacant throughout.
Bookings are confirmed after registering, as means of payment, the client’s bank card type, bank card number and expiry date (still valid at the time of stay of the client booking) and the name appearing on the card.
3. RESIDENCY RATES
“Residency” rates are rates subject to apartment renting terms and are available for stays of more than 3 nights. For a stay of more than 14 nights, booking on-line is not possible. We advise customers to contact the hotel directly.
BOOKING TERMS AND CONDITIONS
For a stay of 3 to 6 nights (available all year round except from 1st July to 31st August): the booking shall be confirmed on reception of the signed commercial proposal and payment of a deposit equal to 30% of the total cost of the stay. The balance shall be paid 14 days before the arrival date. For any stay that has been booked less than 14 days before the scheduled arrival date, the full cost of the stay shall be paid before your arrival or at the latest on your arrival at the hotel. Customers may arrive from 5 PM and must leave before 10 AM.
For a stay of more than 6 nights:
– From 1st July to 31st August, week-long stays from Saturday to Saturday are only available.
– Outside these dates, arrivals are possible on any day of the week.
Customers may arrive from 5 PM and must leave before 10 AM.
CANCELLATION TERMS AND CONDITIONS
On reception of the deposit, the booking is considered to be final and conclusive for the name under which the booking is made. Any partial or total alteration must be made in writing to ALHIOR HOTELS.
For any partial or full cancellation of a stay scheduled between 1st July and 31st August, notified more than 30 days before the scheduled arrival date, the deposit made on signing of the proposal shall be returned. In the case of notification less than 30 days before the scheduled arrival, for any partial or full cancellation of the stay, the deposit made on signing of the proposal shall not be returned.
For any partial or full cancellation of a stay scheduled between 1st January and 30th June or between 1st September and 31st December, notified more than 14 days before the scheduled arrival date, the deposit made on signing of the proposal shall be returned. In the case of notification less than 14 days before the scheduled arrival, for any partial or full cancellation of the stay, the deposit made on signing of the proposal shall not be returned. (To cancel or change an on-line booking, click here)
For an early departure during the stay, the hotel shall not make any refunds.
TERMS AND CONDITIONS OF THE STAY
Arrival deposit
For all bookings of apartments, a deposit of € 350 per apartment will be requested.
Inventory / Inspection
A summary document shall be given to the customer on his or her arrival. The customer is responsible for notifying the hotel of any remarks or alterations to be made before 12 noon on the day following his or her arrival. Failing this, the inventory shall be considered compliant and shall be used as the basis for the inspection on departure.
If the inspection is conducted before your departure and no anomalies are observed, your deposit cheque shall be returned to you at the reception desk on your departure.
If the inspection is not conducted before your departure and no anomalies are observed, your deposit cheque shall be returned to you at the latest 48 hours after your departure by postal mail.
In the case of non-compliance revealed by the inspection and/or the inventory on your departure, the hotel reserves the right to cash the deposit cheque in order to cover the cost of repairs.
Cleaning
The customer is responsible for keeping the apartment clean during his or her stay and must carry out full cleaning before departure.
In the absence of such cleaning, the inspection shall be deemed non-compliant. Consequently, cleaning services will be invoiced to the customer. Return of the deposit cheque shall be conditional upon payment for the above cleaning services.
The hotel provides cleaning services during or at the end of the stay (for an extra fee, on request at the reception desk).
Supply and changing of linen
The linen (bath towels, sheets, tea towels) is supplied by the hotel and changed once per week.